Stan Sport 4K: check the match, base plan and television together
Use the match page and player quality setting to distinguish an HD fixture from a supported 4K stream.

Look for 4K on the fixture itself
Start with the exact match page on the television. Stan describes 4K on selected matches for its eligible Premium base plan with Stan Sport. A TV capable of receiving a 4K signal can still open a sports event whose Stan listing is HD. Use the match page, plan and supported-device information together before paying for an upgrade or changing an HDMI setup.
Check the account’s current base subscription and whether it includes the Sport add-on. Stan publishes them separately. Then identify the device running the app, since a connected box and a television’s built-in app can have different capabilities. Open the match detail page and compare the quality label with a second fixture that Stan marks as 4K on a supported screen.
Read the video quality control during playback
Stan’s support page says to open the player’s Settings and select Ultra (4K) when that option is available. Read what the setting displays after it changes. The TV’s own input panel can report the box’s output format even if the actual programme is HD. Keep the app’s listing and settings as the direct observations for this test.
| If you see this | Run this comparison |
|---|---|
| No UHD indicator on one match | Open a match specifically marked 4K on the same setup |
| UHD appears on the internal app but not the box | Review the external device and HDMI path |
| Both matches show HD across devices | Check base plan, Sport add-on and current device support |
| Video freezes after selecting Ultra | Restore the prior setting and replay the same fixture |
Save the fixture name with the issue
If the same eligible match drops to HD on one television, document the device model, app version, active plan and player quality label. Compare a single change such as the built-in app versus the external device on that TV. A support request with both observations is more useful than quoting the television’s maximum resolution. Keep a working quality setting for the live match while you verify the rest.
