Troubleshooting

Missing channel logos after a playlist refresh

Check whether the guide mapping, image location or player cache explains missing channel artwork.

Ethernet switch with several coloured patch cables plugged in
Photo by Pascal 📷 Source · Pexels License

Write down the feed name, channel identifier and refresh time. Confirm that both channels still play and have correct guide entries. If only the artwork is missing, avoid changing an otherwise working guide or account. Channel identities and image locations can change separately.

Inspect the type of change

If several feeds lost logos after a source refresh, look for a changed image host or identifier through the provider's documented support channel. If the same channel has its logo in another supported app, compare the original app's image-cache settings and updates. Restore the previous setting if the test changes nothing.

Keep an example ready for support

Send the safe channel name, app version and a cropped screenshot. A missing icon does not require posting a complete playlist or a protected image URL. Include which other logos still show so support can see whether the issue is general or isolated.

Sources