Select the right NPO channel
NPO describes NPO Start as its platform for live NPO channels, including extra themed channels. Use the channel and the schedule to identify a programme, then open the title separately if you need to catch up later. A programme visible on a live channel can have a different replay listing or title.
Check captions in both formats
Open a programme you know has captions and check the control using the TV remote. Repeat with the replay version of the same title if available. Write down whether you tried the live channel or the on-demand listing before contacting NPO about missing text. This gives support a way to reproduce the exact failure.
Troubleshoot the device you intend to keep
If NPO Start works on your phone but freezes on the television, write down the TV model, app version and title. Compare one live channel and one programme replay on the same TV before switching the household’s network settings. Use NPO’s accessibility and support pages for the device and feature you are checking.
Broadcaster and feed references
Check the broadcaster for the current schedule, device requirements and viewing territory.
