Reseller guide

Questions to ask before buying wholesale TV credits

Check written resale authority, credit rules, renewal, support and exit terms before committing funds.

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Start with written authority and the exact contract

Ask who is selling the credits, which service the agreement covers, where resale is permitted and how the supplier can substantiate distribution rights. Check the entity that invoices you and the contact that handles disputes. Keep the dated agreement and verify the scope before onboarding customers.

Ask about the cases that make balances diverge

Request worked examples for a new account, a renewal before expiry, an extra connection and a reversal. Ask whether unused credits expire or can be refunded and what happens to active accounts if the agreement ends. An attractive credit price is meaningful only after you know the debit rule.

Run a small, documented trial

Use a permitted test account, a limited staff role and a small transaction. Confirm that you can locate the activation reference, export a ledger and revoke the staff access. Record the support response to a failed activation. Keep customer information outside the panel until you know what data the operator needs and why.

Sources

Questions readers ask

What should I request before paying a wholesale supplier?

Ask for the contracting entity, written resale permission, permitted territory, current credit-to-term rules, unused-credit terms and an escalation route.

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Why should a starter pack comparison include cash and allocated value?

The invoice is the cash needed today. Allocated value is the cost of the credits you use for actual customer terms. Keep the remaining balance and expiry visible before deciding whether a larger pack saves money.

Read the related guide